Returns & Exchange

Last updated: 7 October 2026

Size exchange

If the size doesn't fit, you can request an exchange within 7 days of delivery. The pair must be unworn outdoors, clean, and returned with its Arthstep shoe bag. Exchange is subject to stock availability in your size.

Damaged or wrong item

If you receive a damaged, defective or wrong item, WhatsApp us a photo within 48 hours of delivery. We'll arrange a free replacement, or a full refund if a replacement isn't available.

How to request

1. WhatsApp us on +91 75587 46752 with your order ID and the reason.
2. We'll confirm and share pickup or return-shipping details.
3. Once we receive and check the pair, we dispatch your exchange or process your refund.

Shipping costs for exchanges

For size exchanges, the customer pays the return shipping and a ₹149 re-delivery charge. For damaged or wrong items, we cover all shipping.

Refunds

• Refunds apply to damaged/defective/wrong items or when an exchange size isn't available.
• Online payments are refunded to the original payment method within 5–7 working days after approval.
• COD orders are refunded by UPI or bank transfer to the details you share.
• Delivery (₹149) and COD (₹89) charges are non-refundable except when the item was damaged, defective or wrong.

Cancellation

You can cancel any order before it's dispatched by WhatsApping us your order ID. Online payments for cancelled orders are refunded in full. Once dispatched, an order can't be cancelled, but the exchange policy above applies.