Return & Replacement Policy
Arthstep Return & Replacement Policy
At Arthstep, every product we ship goes through quality checks. We stand behind what we sell. Here is our complete policy:
ALL REQUESTS MUST BE RAISED WITHIN 7 DAYS OF DELIVERY.
DAMAGED OR DEFECTIVE PRODUCT
We take full responsibility for any damaged or defective product.
→ Raise request within 7 days of delivery
→ 100% free replacement with free shipping both ways
→ No questions asked. Always. No exceptions.
WRONG SIZE DELIVERED BY US
If we send you the wrong size:
→ Raise request within 7 days
→ Free replacement with free shipping both ways
→ We cover everything — no charges at all
SIZE ISSUE — CUSTOMER ORDER (1st Request)
We understand sizing can be tricky online.
→ First size exchange per account: completely free
→ Free replacement + free shipping — ₹0 charged
→ We trust you completely on your first purchase
SIZE ISSUE — REPEAT REQUESTS (2nd Request Onwards)
To ensure fairness for all our customers:
→ Replacement will be provided
→ Return + forward shipping charges will apply
→ This policy helps us keep prices affordable for everyone
CHANGE OF MIND / NO LONGER NEEDED
→ Raise request within 7 days of delivery
→ 80% refund of product price after discount
→ Shipping charges will be deducted from refund amount
→ Product must be unused and in original condition
AFTER 7 DAYS
→ No returns, exchanges or replacements accepted
→ Please raise all requests within 7 days of delivery date
HOW TO RAISE A RETURN OR REPLACEMENT REQUEST
Step 1: WhatsApp us at +91-XXXXXXXXXX
Step 2: Share your Order ID and a clear photo or video of the issue
Step 3: We will respond within 24 hours
Step 4: Replacement shipped within 2-3 working days
Refund processed within 3-5 working days
PRO TIP — GET YOUR SIZE RIGHT
Not sure about size? WhatsApp us your foot length in cm before ordering.
We will personally recommend your perfect size — free of charge!
Size Guide: arthstep.com/pages/size-guide